1. Start with support
If you cannot activate your license, generate a PDF, or use the core paid feature, submit a support request. Include the checkout email, what happened, and any non-sensitive error details. You can also email valikastrati.vv@gmail.com. Do not send card numbers.
2. Refund requests
You may request a refund within 14 days of purchase. We will consider product access, technical failure, duplicate purchase, and applicable mandatory consumer rights. If a technical problem prevents use, we may first offer a prompt fix. This policy does not limit rights that cannot legally be waived in your location.
3. How refunds are processed
Paddle is the merchant of record and processes approved refunds to the original payment method. Bank and card-network timing is outside Beforework's control. Paddle may request information needed to identify and validate the transaction.
Paddle's current buyer terms and refund information are available at paddle.com/legal/buyer-terms.
4. Effect on the license
A full approved refund revokes the associated Beforework license. A chargeback suspends the license while the payment dispute is open. A partial refund may leave access active depending on the adjustment.
5. Abuse and duplicate requests
Refunds may be declined where allowed by law if there is evidence of fraud, abuse, repeated refund behavior, or a request outside the stated period without a product failure or mandatory legal right.